| Your privacy
is important to this dealer (referred to as "we" or "us"
in this policy) and the purpose of this policy is to tell you what personal
information we collect about you, how we use it, whether we disclose it
to anybody else and the purpose of any disclosure, how long we keep it,
and how you can request access to your personal information or obtain
more information about this dealer's privacy policies.
We provide
detailed information relating to specific transactions and obtain your
consent to collect, use and disclose your personal information on various
application and other forms and at various times, including when you purchase
or service your vehicle.
Personal
Information: Personal information means any information about you that
identifies you except your name, business title, business address and
business telephone number if you are the employee of a business. It also
does not include your home address and telephone number if these are published
in a telephone or other directory and you had the opportunity to refuse
to have your information listed.
Accountability
We are responsible
for the personal information under our control and we have designated
a Privacy Officer to be responsible for our compliance with this policy
and with privacy legislation. If you wish to contact our Privacy Officer,
you can do so through the "department contact" section of this
site
What Personal
Information do we Collect?
When you
purchase or lease a vehicle from us, or when you have us service or repair
a vehicle, or if you finance the purchase or lease of a vehicle through
us or purchase or lease other products or services from or through us,
participate in one of our surveys, contests, or promotions, test drive
one of our vehicles or contact our dealership staff, we may collect some
or all of the following personal information:
- your name,
address and telephone number;
- your e-mail
address and facsimile number;
- your occupation;
- information
about your driving habits (such as preferred car size, colour, type
of vehicle, kilometres driven annually, etc.);
- information
about your existing vehicle(s) and any trade-in;
- details
of your vehicle and its service history;
- your driver's
licence number;
- the name
of your insurance company and agent;
- your insurance
policy number and details about your insurance coverage;
- your language
preference;
- your date
of birth;
- your social
insurance number;
- financial
and credit information about you (specific information is set out in
the application for credit forms); and
- the principle
amount of your loan, interest and repayment schedule.
Provision
of your Social Insurance Number is optional. However, you should be aware
that most Credit Reporting Agencies use the Social Insurance Number as
a unique identifier to ensure proper identification when conducting credit
reviews and preparing credit reports. If you do not provide your Social
Insurance Number, our ability to obtain a timely and accurate credit report
may be affected.
What Information
do we Collect Electronically?
For users
of our website (the "Site"), the Site automatically collects
information, such as the Internet domain name ("IP Address")
assigned to your computer or browser software when you are on the Internet,
through electronic means. Information about your use of the Site is collected
through "cookies" that exist only during your visit to the Site
and are deleted once you logoff this Site or close your browser. Session
cookies are only used by the Site to recognize your visit as a unique
visit and to keep your visit on this Site separate from that of other
visitors to this Site. We may use the information we collect electronically
to obtain aggregate data for the purposes of: improving our products and
services to you; improving the design and content of the Site; and planning
and other internal administrative functions. We also attempt to personalize
your experience on the Site by, for example, suggesting products and services
that we believe will be of interest to you. Your browser can be set to
alert you when you receive a cookie or it can be set to refuse cookies
altogether. You should refer to the instructions of your particular browser
to learn about these functions. Please note that refusal to accept cookies
may limit functionality that the Site can provide to you. Please refer
to the Terms and Conditions of Use posted on the Site for additional information.
The Security
of your Personal Information is Important to Us
We protect
your personal information with a variety of safeguards. Your personal
information may be used by us for the purposes identified below and access
to your personal information is limited to our personnel who need to access
it to accomplish the identified purposes. We also take reasonable steps
to see that the third parties described below, with which we may share
personal information, provide a level of protection for that information
that is comparable to our own.
How do
we use your Personal Information?
Your personal
information may be used by us to provide products, services and information
to you such as: to obtain a license for your vehicle, to obtain a credit
report if you are financing or leasing your vehicle, to obtain appropriate
financing of your vehicle for you, to administer your new vehicle warranty
coverage and/or your Extra Care Protection coverage, to provide you with
a reminder that your vehicle requires servicing and to provide you with
updates and information regarding products and services that we have to
offer and which we think will be of interest to you, including marketing
and promotional information. We may also use your information to respond
to your requests for products, services and information, to improve products
and services and to better understand your automotive needs. Where it
is necessary, we will update your personal information.
Sometimes
we have to Share your Personal Information with Others
We do not
sell your personal information to third parties. We may share some or
all of your personal information with third parties such as: other Dealers
with whom we have established a customer relationship; the providers of
products or services for your vehicle; credit reporting agencies; financial
institutions or financing companies; your insurance agent or company;
and companies which provide or insure warranties relating to your vehicle.
We may also disclose your personal information to third parties that provide
us with services ("Service Providers") such as data processing
and marketing. We may share your personal information with Toyota Canada
Inc., Toyota Credit Canada Inc. and through them, with other Toyota and
Lexus Dealers and their Service Providers. Finally, we may disclose your
personal information where we are required or permitted by law to do so.
How Long
do we keep your Personal Information?
We retain
your personal information as long as we believe that you are still the
owner of the vehicle. If the information relates to the financing or lease
of the vehicle, we retain personal information relating to the financing
or lease arrangements as long as those arrangements are in place. If the
information relates to the service or repair of your vehicle we retain
the personal information for as long as is reasonably necessary to address
any issues arising from the service or repair of the vehicle or as may
be required by law. If there are legal requirements relating to the period
of time which we must retain your personal information, we comply with
those requirements.
What can
you do if you want to Limit Our Use of Your Personal Information?
Most of our
uses of your personal information are necessary for us to sell or lease
you your vehicle, provide products and services related to the vehicle,
assist you in the financing or lease of your vehicle or provide service
to your vehicle and we cannot do this without that personal information.
Similarly, we must disclose your personal information for many of the
purposes described above including in order to sell you the vehicle, to
provide products and services related to the vehicle, assist you in arrangements
for financing or leasing or provide servicing to your vehicle. Some of
the uses and disclosures described above are optional rather than required.
If you do not want us to use or disclose your personal information in
a particular way, please contact our Privacy Officer as described above
and we will be pleased to discuss with you how we can limit our use or
disclosure of your personal information.
You can
Request Access to Your Personal Information
You have
a right to access the personal information which we have about you, except
in a limited number of circumstances established by law, and to request
that personal information which you believe to be inaccurate be corrected.
If you wish to access your personal information you should contact our
Privacy Officer who will be pleased to assist you.
Questions?
Concerns?
If you have
any questions or concerns about this Privacy Policy or about the collection,
use and disclosure of your personal information by this dealer please
contact our Privacy Officer as set out at the beginning of this policy
and we will try to address your concerns. |
